CrazyTower Terms and Conditions

Welcome to CrazyTower. These Terms and Conditions govern your use of our website, crazytower.com, and all services, games, and promotions we offer. By registering an account with us, you confirm that you have read, understood, and agree to be bound by these terms. At CrazyTower, we operate under a license issued by the Curaçao authority (365/JAZ) through our operator, Tower Gaming N.V. If you do not agree with any part of these terms, you must not use our services.

Eligibility and Account Registration

To open an account at Crazy Tower, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We primarily serve players in Canada and New Zealand, and you must reside in a country that is not listed among our restricted territories, which include but are not limited to the United States, United Kingdom, Netherlands, Sweden, and several others detailed in our full restricted list. When you register with CrazyTower, we require accurate personal information, and you agree to keep your details up to date.

• We require one account per player, household, and IP address
• We may request identity verification documents before processing withdrawals
• We reserve the right to suspend accounts that provide false information

Deposits, Withdrawals, and Payment Methods

Our CrazyTower platform supports a wide range of payment methods, including Interac, bank transfer, Skrill, Mifinity, and numerous cryptocurrencies such as Bitcoin, Ethereum, USDT, and Litecoin. Minimum deposits start from $15 CAD or currency equivalent, though a deposit of at least 30 CAD is required to qualify for any welcome bonus. Our New Zealand players face slightly different thresholds, with minimum deposits ranging from $20 to $60 depending on the method chosen.

At Crazy Tower casino, withdrawal requests are processed within three business days following account verification and security review. Once approved, the time to receive your funds depends on your chosen withdrawal method; bank transfers may take an additional 3-5 business days. We apply daily and monthly withdrawal limits according to your VIP status, ranging from 750 CAD per day for Beginner players up to 2,300 CAD per day for our Legend tier members.

Withdrawal Limits by VIP Status (Canada)

• Beginner: $750 daily / $10,500 monthly
• Amateur: $750 daily / $15,000 monthly
• Professional: $1,200 daily / $18,000 monthly
• World Class: $1,500 daily / $23,000 monthly
• Legend: $2,300 daily / $30,000 monthly

Welcome Bonus and Promotional Terms

We at CrazyTower offer a generous Welcome Package of 500% up to $21,300 plus 400 Free Spins and a Fortune Wheel pick, spread across your first four deposits. The structure includes a 100% match up to 4,500 CAD with 100 FS on your first deposit, followed by increasingly valuable offers on your second, third, and fourth deposits. A minimum deposit of 30 CAD is required for each stage of the package.

Our Crazy Tower bonus terms require wagering of 35 times the combined deposit and bonus amount, to be completed within 10 days of activation. The maximum bet permitted while a bonus is active is 150 CAD. Please note that deposits made via Neteller or Skrill do not qualify for this promotion. You must claim the bonus before placing any bets with your qualifying deposit — any withdrawal request made before claiming or after activation will void your eligibility. Cancelling an active bonus will void your entire Casino Bonus balance, and bonuses cannot be combined; activating a new offer removes any previously active bonus along with its winnings.

Other Promotions and the VIP Elite Society

Here at CrazyTower, we provide additional promotions including a Crypto Welcome Bonus of 200% up to 4,000 USDT, Weekly and Weekend Reload Bonuses, Daily and Live Cashback offers, and sportsbook-specific bonuses such as a First Deposit Bonus of 100% up to $150. Our loyalty program, the VIP Elite Society, features five tiers — Beginner, Amateur, Professional, World Class, and Legend. As you climb through these levels, you unlock benefits including personalised offers, higher withdrawal limits, cashback, and eventually a dedicated personal VIP manager at the top tiers.

Our Vegas-style entertainment extends beyond bonuses: we run Challenges, Collections, Tournaments, and a Wheel of Fortune, alongside a coin Shop where you can exchange earned coins for rewards. All promotional terms are subject to change, and we reserve the right to modify, suspend, or withdraw any bonus offer at our discretion, in accordance with applicable regulations.

Games and Fair Play

At Crazy Tower, we offer over 10,000 games in total for our Canadian players and nearly 15,000 for our New Zealand audience, spanning pokies, table games, live dealer casino, jackpots, and sportsbook betting. Our live casino includes roulette, blackjack, baccarat, poker, and game shows, all delivered by reputable live providers. We ensure that our games undergo regular testing for fairness, and random number generators used in our pokies and table games are independently audited where applicable.

We at Crazy Tower casino do not guarantee winnings, and all gameplay carries inherent financial risk. You acknowledge that gambling outcomes are determined by chance and that past results do not influence future gameplay.

Account Suspension and Termination

We reserve the right to suspend or close your CrazyTower account if we suspect fraud, bonus abuse, multiple account creation, or any breach of these Terms and Conditions. In such cases, we may withhold winnings pending investigation. You may also request closure of your own account at any time by contacting our support team.

• We may void winnings obtained through prohibited strategies or technical exploits
• We may request additional documentation at any stage of your account lifecycle
• We may restrict access from jurisdictions not listed among our target markets

Customer Support

Our CrazyTower support team is available 24/7 via live chat, and you can also reach us by email at [email protected]. We currently provide support in English. Whether you have questions about a Crazy Tower casino withdrawal, need help with a promo code, or require assistance with account verification, our team is ready to assist you promptly.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory changes, new features, or operational requirements. Continued use of our CrazyTower platform after any changes constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of any updates.

Responsible Gambling

We are committed to promoting responsible gambling across our platform. If you feel your gaming habits are becoming problematic, we encourage you to use the self-exclusion and deposit limit tools available in your account settings, or to contact our support team for guidance and resources.