CrazyTower Privacy Policy

At CrazyTower Casino, we are committed to protecting your personal data and respecting your privacy whenever you use our website, mobile browser platform, or any of our gaming and sportsbook services. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the choices available to you regarding your data. By registering an account or otherwise using crazytower.com, you agree to the practices described below.

Information We Collect

We at CrazyTower collect personal information in order to open your account, verify your identity, process transactions, and provide you with a safe and personalised gaming experience. The data we collect includes, but is not limited to:

• Identity details such as your full name, date of birth, residential address, and nationality
• Contact information, including your email address and phone number
• Payment data related to deposits and withdrawals, such as card details, e-wallet identifiers, bank account information, or cryptocurrency wallet addresses
• Verification documents, such as government-issued ID, proof of address, and source-of-funds documentation
• Technical data, including IP address, browser type, device identifiers, and log files
• Gameplay and transaction history across our slots, live casino, jackpots, and sportsbook products

We may also collect information automatically through cookies and similar technologies when you browse our platform, which helps us understand how you interact with our games and promotions.

How We Use Your Data

Our CrazyTower platform processes personal data for a number of legitimate purposes connected to running a licensed online casino and sportsbook. Specifically, we use your information to:

• Create and manage your player account, including verifying your identity and age
• Process deposits and withdrawals through methods such as Interac, bank transfer, Skrill, Mifinity, and various cryptocurrencies
• Administer our Welcome Package, free spins, reload bonuses, cashback offers, and VIP Elite Society benefits
• Communicate with you regarding account activity, promotional offers, and important service updates
• Detect and prevent fraud, money laundering, and other illegal activity
• Comply with our licensing obligations under Curaçao 365/JAZ and applicable regulations in Canada and New Zealand
• Improve our game library, live casino offering, and overall user experience

We will never use your personal data for purposes incompatible with those described in this policy without first notifying you and, where required, obtaining your consent.

Legal Basis for Processing

We rely on several legal grounds to process your information, including the performance of our contract with you (our Terms and Conditions), compliance with our regulatory and licensing obligations, our legitimate business interests in preventing fraud and improving our services, and, where applicable, your consent to receive marketing communications.

Sharing Your Information

We do not sell your personal data to third parties. However, our casino may share your information with trusted partners who help us operate our services, including:

• Payment processors and financial institutions that facilitate deposits and withdrawals
• Identity verification and anti-fraud service providers
• Game and live casino content providers who require certain data to deliver gameplay
• Regulatory authorities and law enforcement agencies, where legally required
• Marketing and analytics partners who assist us in understanding user behaviour, subject to appropriate safeguards

Any third party we work with is contractually obligated to handle your data securely and only for the purposes we specify.

Cookies and Tracking Technologies

Here at CrazyTower, we use cookies and similar technologies to remember your preferences, keep you logged in, and analyse traffic across our site. You can control cookie settings through your browser; however, disabling certain cookies may limit your ability to use some features of our platform, including live chat support or personalised bonus offers.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, accounting, and regulatory reporting requirements under our Curaçao licence. Once data is no longer required, we securely delete or anonymise it in accordance with our internal retention schedules.

Data Security

We at CrazyTower Casino implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration. These measures include encryption of sensitive payment data, restricted access controls, and regular security reviews of our systems. While we take data protection seriously, no method of transmission over the internet is completely secure, and we encourage you to also take steps to protect your own account credentials.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. Our Crazy Tower team respects these rights and will respond to valid requests within a reasonable timeframe. You may ask us to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your data, subject to our legal and regulatory retention obligations
• Object to or restrict certain types of processing, including direct marketing
• Withdraw consent previously given for marketing communications

To exercise any of these rights, please contact our support team using the details provided below, and we will guide you through the verification and request process.

Marketing Communications

With your consent, our Crazy Tower marketing team may send you information about new promotions, reload bonuses, tournaments, and VIP Elite Society rewards. You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting our support team directly.

International Data Transfers

As an operator licensed under Curaçao 365/JAZ serving players in Canada and New Zealand, we may transfer personal data across borders to process payments, verify identity, or operate our gaming platform. Whenever we transfer data internationally, we take appropriate steps to ensure it remains protected in accordance with this Privacy Policy.

Children's Privacy

Our services are strictly intended for adults who meet the legal age requirement in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that a minor has registered an account, we will close the account and delete the associated data promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post any updates on this page, and continued use of our services after such changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we collect, use, or protect your personal data, or if you wish to exercise any of your privacy rights, please reach out to our support team via email at [email protected] or through our 24/7 LiveChat service. We are here to help and will address your enquiry as promptly as possible.